Just like other applications, Amazon Prime Video has some technical errors that disturb the overall streaming experience of users. Recently users have reported the Amazon Prime Error code 5004 which keeps on appearing while they try to stream their favorite TV shows on the platform.
We all know that Amazon Prime Video ranks among the top entertainment services across the globe. It features the latest TV shows, movies, films, and tons of content to keep you entertained.
If you are facing this error then there is no need to panic, we are here to help you out. In this article, we will discuss how you can fix the error code 5004 by following some simple procedures.
What is “Amazon Prime Error Code 5004”?
The 5004 error is a common error among prime users. This error code usually appears when users try to log in to their Amazon prime accounts through their devices.
It is a type of authentication error that avoids you from getting access to your Prime Video account. Now, let’s find out the possible solutions for this error code.
- Check your Internet Connection
One of the most common reasons for the Amazon Prime error code 5004 is a poor internet connection. A certain problem in connection can cause authentication issues while you try to sign in to your Prime Video account.
In order to solve the error, check the speed of your internet. If it is slow then try fixing it by enabling and disabling the airplane mode.
Also, check the internet access on your device to make sure if your connection is stable or fluctuating. If you are facing speed or connection problems then resolve them by contacting your service provider.
Once all the issues get resolved and the internet speed is good enough then try signing in to your account again to check if the error is gone or not. If it is still there then move on to the next methods.
- Disable Third-Party Applications [VPN, Firewall, Proxy, Security Programs]
Another reason why you are facing the error 5004 can be due to third-party connections or programs such as VPN, proxy, firewall, and security software including anti-viruses.
If you are using a VPN or a proxy then try disabling it because VPN causes rerouting that avoids you from getting access to Prime Video servers.
If you are facing this error on a Windows device, then try disabling the Firewall and Antivirus programs because they affect your internet connection directly making it difficult for you to sign in to Amazon Prime Video.
After taking these measures, check if the error is resolved or not.
- Clear Cache of your Browser
Over time, your browser gets accumulated with cached data and cookies that can be a major cause for Amazon Prime Error Code 5004. If the cached data on your device gets corrupted through a malware attack then you can face issues in logging into several websites.
So to avoid this issue, try clearing all cache and cookies of your browser as well as your device to prevent this error.
- Reinstall the Application
If the above-mentioned methods don’t work for you then try uninstalling and then reinstalling the application again.
Sometimes a software glitch or a bug can affect your app causing trouble while logging in. So try uninstalling Amazon Prime Video and then reinstall it again to resolve the issue.
Also, check if you are using the latest version of the application. If not, then update your app and see if the error is fixed or not.
If these methods don’t work for you then consider checking the validity of your Amazon Prime Account.